return policy

Thank you for choosing our Interesting World S.L. shopping mall. We are committed to providing you with high-quality products and services. If you are not satisfied with the purchased product, you can apply for a return under the following conditions.

1. Return eligibility
The product must be returned within 30 days after receipt (some special products may have different deadlines, please refer to the product page instructions for details).

The product must remain in its original state, unused, undamaged, and retain the original labels, packaging, and accessories.

The following products are not eligible for returns:

Customized or personalized products.

Consumables such as food, health products, personal care products, etc.

Software, digital products (such as e-books, music, games, etc.).

Luxury goods and valuable items (such as jewelry, watches, etc.) require separate confirmation of the return process.

2. Return process
Submit application: Log in to your account, go to "My Orders", select the item that needs to be returned, fill in the reason for the return, and submit the application.

Review confirmation: We will review your application within 1-3 working days and notify you of the review result via email or SMS.

Return product:

After approval, you will receive a return label and return address.

Please use the original packaging or shock-absorbing materials to properly package the goods and avoid transportation damage.

It is recommended to use traceable logistics to return the goods and keep the logistics voucher.

Refund processing:

After receiving and inspecting the goods, we will complete the refund within 5-7 working days.

The refund will be returned to your payment account via the original payment method, and the specific time of receipt depends on the bank or payment platform.

3. Refund instructions
Only refund the actual payment amount of the product, excluding shipping costs (unless the return is due to product quality issues or mall responsibility).

If using coupons or points to purchase, the points will be refunded or restored proportionally during the refund process.

4. Exchange Policy
If you need to exchange, please apply for a return and place a new order, or contact customer service to explain the situation (some products support direct exchange).

5. International return precautions
Cross border returns may incur tariffs or logistics fees, which must be borne by the customer (unless the return is due to the fault of the mall).

Some countries/regions may be restricted by logistics policies, please consult customer service before returning.

6. Product quality issues or incorrect delivery
If there are quality issues, discrepancies in description, or incorrect delivery of the product, we will bear the return shipping cost and provide free replacement or full refund.

7. Contact Information
If you have any questions, please contact our customer service team:

Email: interesting_world_sl@hotmail.com

Phone:+34 625 325 332 (Working hours: Monday to Sunday 9:00-21:00)