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Risk Policy

1. Purpose
This Risk Policy outlines the approach of Interesting World S.L. ("the Company") to identifying,
assessing, managing, and mitigating risks associated with its business operations, particularly its
online retail activities conducted via the website dws-shops.top. The policy ensures that
appropriate risk management practices are embedded across all levels of the Company.
2. Scope
This policy applies to all departments, employees, contractors, and partners engaged with the
operations of Interesting World S.L., including the development, maintenance, and operation of
its online commerce platform.
3. Risk Management Objectives
• To minimize potential losses due to operational, financial, regulatory, or reputational
issues.
• To ensure business continuity through proactive identification and mitigation of potential
threats.
• To enhance decision-making and accountability in risk-sensitive areas.
• To protect customer data, maintain consumer trust, and uphold the Company’s integrity
and compliance obligations.
4. Risk Categories
The following categories of risk are considered within the scope of this policy:
4.1 Strategic Risks
• Changes in consumer preferences or economic downturns affecting product demand.
• Expansion into new markets or product categories without sufficient due diligence.
4.2 Financial Risks
• Currency exchange volatility, especially with cross-border sales.
• Credit risk associated with delayed payments or third-party failures.
4.3 Operational Risks
• Failures in order processing, warehousing, or shipping logistics.
• Disruptions due to supplier dependency or inventory mismanagement.
4.4 Legal and Compliance Risks
• Non-compliance with GDPR, e-commerce laws, and consumer rights regulations.
• Intellectual property disputes or regulatory enforcement actions.
4.5 Reputational Risks• Negative customer reviews or social media backlash.
• Publicity from delayed deliveries or poor-quality products.
4.6 Technological and Cybersecurity Risks
• Cyberattacks including data breaches, phishing, or ransomware.
• Downtime or vulnerabilities in the website or payment processing systems.
4.7 Fraud and E-commerce-Specific Risks
• Chargeback fraud due to disputed transactions.
• Identity theft or unauthorized account access.
• Return fraud, such as customers returning counterfeit or used items.
• Affiliate or promotional abuse.
5. Risk Assessment and Monitoring
The Company performs regular risk assessments to review potential threats and vulnerabilities in
the e-commerce environment. Risks are ranked based on likelihood and impact. Monitoring
includes:
• Regular audits and penetration testing.
• Fraud detection and transaction monitoring tools.
• Analysis of return patterns and chargeback trends.
6. Risk Mitigation Measures
• Data Security: Employ encryption, secure payment gateways, and access controls.
• Fraud Prevention: Use of real-time fraud detection software, identity verification, and
customer behavior analysis.
• Legal Compliance: Ongoing consultation with legal advisors and regulatory bodies to
ensure adherence to applicable laws.
• Business Continuity: Maintain disaster recovery plans and redundant infrastructure.
• Supplier Risk Management: Establish contracts with clear terms and penalties for non
performance.
7. Roles and Responsibilities
• Management: Oversees overall risk framework and reviews this policy periodically.
• Staff: Expected to report observed risks or irregularities and follow established protocols.
8. Incident Reporting and Escalation
Any employee or contractor who identifies a potential or actual risk event must report it
immediately to the designated authority. A structured escalation and investigation process will be
initiated to determine the scope, cause, and required corrective action.9. Training and Awareness
Employees will be provided with regular training sessions to raise awareness about key risks,
fraud indicators, data handling procedures, and their roles in maintaining a secure online
environment.
10. Client Identification & Verification
In accordance with anti-money laundering (AML), counter-terrorist financing (CTF) regulations,
and other applicable laws, Interesting World S.L. is committed to ensuring that it conducts
proper client identification and verification procedures. The Company’s efforts in verifying the
identity of its clients are aimed at protecting both the business and its customers from fraud and
illegal activities.
10.1 Identification and Verification Process
To create an account or place orders on dws-shops.top, customers are required to provide certain
personal information for identity verification purposes. This may include, but is not limited to:
• Full name
• Date of birth
• Address (billing and shipping)
• Email address
• Phone number
• Payment method details
We also may request a government-issued ID or similar documentation (e.g., passport, driver’s
license) to confirm the identity of individuals engaging in high-value transactions or orders that
meet certain criteria.
10.2 Collection of Proof of Identity
When requested, clients must provide clear, legible copies of the following documents:
• A government-issued identification (such as a national ID card, passport, or driver’s
license).
• Proof of address (such as a utility bill, bank statement, or official government
correspondence, no older than 3 months).
• A recent payment receipt or document confirming the payment method used.
10.3 Use of Collected Data
The collected documents and information will solely be used for identity verification and fraud
prevention purposes. It will not be shared with any third parties unless explicitly required by law
or as necessary to process a transaction, and the customer has consented. All personal data will
be stored securely and only for as long as necessary to meet the legal obligations and internal
policies of Interesting World S.L.
10.4 Refusal to Process Orders
In the event that a client fails to provide the requested identification or if the provided documents
cannot be verified, Interesting World S.L. reserves the right to refuse service or cancel orders. If there is suspicion of fraudulent activity, the Company may report the issue to the appropriate
authorities and take further action as necessary.
10.5 Data Retention and Confidentiality
All personal data collected as part of the verification process will be handled in accordance with
Interesting World S.L.'s Privacy Policy. This includes secure storage and restricted access to
authorized personnel only. Documentation for verification purposes will be retained only as long
as necessary and in compliance with applicable legal requirements.
11. Review and Updates
This Risk Policy will be reviewed at least annually or following any significant change in
business operations, regulatory requirements, or risk exposure.